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Privacy policy

Privacy Policy

Introduction

C & Y Duty Free Pty Ltd ACN 629 224 488 (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you access or use our website.

 

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this website. Where appropriate, we may notify you by email or other means.

 

 

Third Party Links

Our website may contain links to third-party websites, plug-ins or applications. We do not control these websites and are not responsible for their privacy practices. We encourage you to read their privacy policies when you leave our website.

 

 

What Personal Information We Collect

Personal information means information that identifies you or could reasonably identify you.


We may collect:

  • Identity information: name, title, gender

  • Contact information: billing address, delivery address, email, phone number

  • Transaction information: purchase history and payment details (processed securely via third-party providers)

  • Profile information: account details, preferences and feedback

  • Customer service information: enquiries, reviews and communications

  • Technical information: IP address, device data, browsing behaviour, cookies and analytics data

 

If you do not provide certain personal information, we may not be able to provide our products or services.

 

 

How We Collect Your Information

We collect information through:

  • Forms completed on our website or in-store

  • Account registration

  • Purchases and transactions

  • Subscribing to newsletters or marketing

  • Competitions, promotions or surveys

  • Customer enquiries and feedback

  • Website usage and cookies

 

How We Use Your Personal Information

We may use your personal information to:

  • Process and deliver your orders

  • Manage your account and relationship with us

  • Provide customer support

  • Send transactional and service communications

  • Send marketing communications (only where you have opted in)

  • Improve our website, products and services

  • Conduct analytics and market research

  • Comply with legal obligations

 

 

Marketing Communications

We will only send you marketing communications where you have provided your consent. You can opt out at any time by following the unsubscribe link or contacting us.

We do not share your personal information with third parties for their marketing purposes without your consent.

 

 

Disclosure of Personal Information

We may share your personal information with:

  • Related entities within our group

  • Service providers (e.g. payment processors, IT services, marketing platforms)

  • Professional advisers (lawyers, accountants, insurers)

  • Authorities where required by law

  • Third parties in the event of a business sale or restructure

 

 

Overseas Disclosure

Some of our service providers may store or process data overseas (including the United States). We take reasonable steps to ensure they comply with Australian privacy laws.

 

 

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Access to personal information is limited to authorised personnel only.

 

 

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

 

 

Your Rights

Under Australian privacy law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion (where applicable)

  • Withdraw consent for marketing

 

To exercise your rights, please contact us using the details below.

 

 

Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings.

Some cookies may be provided by third-party services such as Google or marketing platforms.

 


Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:


Crown Duty Free

Cnr 107 Studio Lane & Wharf Street

Docklands VIC 3008

Australia


Email: marketing@crowndutyfree.com.au