Shipping Policy

 

At Crown Retail, we are committed to delivering a seamless and premium shipping experience. This policy is provided in accordance with applicable Australian laws and consumer standards.

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Order Processing Time

All orders are subject to a processing period of 3 to 5 business days from the time your order is placed and payment is confirmed.

During this time, orders are prepared, verified and dispatched from our store.

Please note:

• Orders are not shipped on weekends or public holidays

• Processing times may be extended during peak periods, promotions or holidays

 

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Shipping Timeframes

Once your order has been processed and dispatched, delivery timeframes will depend on your location and the selected shipping method.

Estimated delivery times are provided as a guide only and are not guaranteed.

 

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Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details (where available), allowing you to monitor your delivery.

 

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Shipping Costs

Shipping fees are calculated at checkout and may vary depending on your location, order size and selected shipping method.

Any applicable shipping promotions will be clearly stated on our website.

 

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Delays

While we aim to meet all estimated delivery timeframes, delays may occur due to circumstances outside our control, including:

• Courier or postal delays

• High demand periods

• Incorrect or incomplete delivery details

• External events or disruptions

 

Crown Retail is not liable for delays once the order has been dispatched.

 

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Incorrect Address

It is the customer’s responsibility to ensure that all shipping information is accurate at the time of purchase.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

 

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Lost or Damaged Parcels

If your order is lost or arrives damaged, please contact us as soon as possible so we can assist in resolving the issue.

Depending on the circumstances, you may be entitled to a replacement or refund in accordance with Australian Consumer Law.

 

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Contact Us

For any shipping enquiries, please contact us:

Email: marketing@crowndutyfree.com.au